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You
are the Brand
by Eva Gregory
How many times have we heard Xerox this when
the copier involved may not be a Xerox brand at all? What brand do you
think of when you hear the words Just do it?
Branding is a powerful tool in our business lives. While
Nike and Xerox are prime examples of this idea, all businesses can benefit
from branding.
The key factor in branding is this. On the most basic level,
the level where clients live and work, your company is represented by
a person. In your business that person may be you.
Here is a seven step formula that will give you a great
start toward establishing yourself as the brand of choice.
- Know where you stand now. What name pops into your customer's mind
when they need what you do? If it's not your name, why not? Do you have
a name or slogan that is easy to remember and clearly describes what
you offer?
- Know where you want to go. What do you want to be known for? Like
it or not, customers will define us if we don't define ourselves. Do
you want to be the low-price leader? Do you want to be the value-added
vendor? We can't (as much as we might like to) be everything to everyone.
Choose a theme for your business and promote that theme at every opportunity.
Soon, you will become
associated with the ONE benefit that is your strong suit.
- Narrow your niche. Be such an expert in your field that you are the
natural choice to call when what you do becomes what they need. Marketing,
either offline or online, creates the greatest impact when it frames
YOU as the only smart solution to a client's problem.
- Give away some work. If giving away your expertise means increasing
your exposure, strongly consider it. You are BUILDING a reputation.
There is nothing wrong or manipulative in trading work for exposure,
rather than cash. Sometimes a good word from an influential customer
pays bigger dividends than the best advertising.
- Be everywhere at once. Oh, if only wishing made it so. The Internet
can get you close. If you market online, participate in several question
and answer forums or newsgroups where decision-makers and people of
influence hang out. Choose your answers very carefully, but answer every
question you can, always bringing home the message that you are the
best choice. If you market offline, consider adjusting your budget to
have a presence in each medium (TV, radio, print, billboard) to reach
the widest possible audience.
- Listen and follow up. If you give your product or service (or even
advice) to someone, follow up to see how it worked out. Be brief and
humble, but follow up to make sure you are on the mark. When you do
this you not only evaluate the quality of what you have given, you have
an excellent opportunity to see how it effects real people in the real
world.
- This should have been the first point, but make sure you KNOW
your stuff. NOTHING can replace the good will you create when
you do your very best work for every client or friend.
If you really know your stuff, and are willing to invest
some time, you can become the natural choice for solving problems that
arise in your field. When those calls come, you can begin to build an
endless chain of referrals that will carry your business to new heights.
Copyright © 2002 Eva Gregory
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